All prices quoted herein are in Australian dollars, and all freight quotes are for shipping WITHIN AUSTRALIA ONLY

SHIPPING

AROMA QUEEN CURRENTLY ONLY SHIPS WITHIN AUSTRALIA due to the nature of the oils and ingredients in our products, some of which are unable to be shipped overseas. If you are an international customer and wish to place an order, please contact us BEFORE ordering to confirm that this is possible. Email us at: sales@aromaqueen.com.au

Aroma Queen ships by Australia Post and all items are carefully packaged to avoid breakages (using recyclable materials wherever possible). If Express Post or Registered Post is required, please advise in the Additional Information box of the checkout screen, and the additional cost will be added to your order. We are also able to send gift packages directly to the recipient if required. Please contact us for more details

We aim to dispatch your order within 3 working days. If there are any delays we will contact you by email

If there is a problem with your package, please contact us and we will do everything we can to resolve the issue. We are proud of our products, and it is important to us that you are happy with your buy

PAYMENTS

We accept VISA, MASTERCARD, PAYPAL or DIRECT DEPOSIT (Australian customers only). AMEX / DINER'S CLUB cards are NOT accepted. All credit card information is sent through our secure server, and transactions on your account will be completed by the next business day. If you prefer to provide your credit card information by phone simply choose the "Credit Card by Phone" option in the payment section, make sure you provide a daytime telephone number, and we will call you during business hours to confirm your details

RETURN POLICY

We have done our best to describe items as accurately as possible. If for some reason you are unhappy with your purchase or find fault with an item, please contact us to rectify the matter. Faulty items will be replaced or a refund given on their return.

Please choose carefully as we are unable to exchange items once you have received them. If you are unsure about a product, please look through our READ MORE section for extra information, or contact us with your query

DISCLAIMER

The advice within this website is general and not specific to individuals and particular circumstances. Before using herbs, essential oils or other natural treatments, check all cautions and restrictions. Aroma Queen cannot be held responsible for any injury, damage or otherwise resulting from the use of any treatments or products within this website. Do not attempt self-diagnosis or self-treatment for long periods or for serious problems, without first consulting a qualified medical practitioner. Always seek professional medical advice if symptoms persist

COPYRIGHT

All copyright ownership for text and images within this site is retained by AROMA QUEEN. Use, reproduction or links to these items without express permission is prohibited

Email: sales@aromaqueen.com.au
Phone: (02) 8068 0202