SEPTEMBER IS AQ INCENSE MONTH
and we want to share some love with FREE INCENSE SAMPLES.
Any orders placed over September can request a FREE SAMPLE to try out something new.
TO GRAB A FREE SAMPLE:
1) Place any order between now and 30/9/20
2) Type: 'FREE SAMPLE PLEASE' into the Additional Info box on checkout.
We'll send something random and fabulous along with your order, or you can choose ONE specific incense type from: * AQ Handmade Masala Sticks * AQ Handmade Cones * Dhoop Sticks * Rope Incense * Resin Incense * Japanese Morning Star * Loose White Sage Leaves
PLEASE PLAY NICE
Sadly, we've been experiencing an enormous volume of rude and aggressive contacts over the last few weeks, which can be really quite hurtful. We'd be grateful if you could remember that just like you, we're real people doing our best during difficult times. Keeping things civil means we can get things sorted for you without unecessary drama, so before you send us a rude message or call ready to abuse us, please just take a moment to breathe. As always, anyone who is rude to us will be asked to shop elsewhere.
We are also rarely able to answer phone calls at present as we have various Covid measures in place that mean we're working unusual hours and often not from the office environment. The best way to catch us is to email us at: [email protected]
AQ & COVID-19
As always, we're continuing to ship 4 - 5 times each week so most orders are going out the day they're received, or the following day. Australia Post are still delivering to ALL locations in Australia, including Melbourne and Victorian areas that are subject to lockdown restrictions.
For your own safety, we usually mark larger parcels or deliveries going to apartments etc as 'DO NOT SAFE DROP'. If you'd prefer not to have to go to the P.O., just add a note on your order to have your parcel marked as 'SAFE TO LEAVE IF UNATTENDED'. See our T&C's for more info.
Australia Post have advised that due to significant reductions in air freight capacity and an increase in shipping volumes, there can be some delays, particularly to regional and rural communities.(CLICK HERE for more info).
Stay safe everyone - our thoughts go out to those going through difficult times at the moment.
CLEARANCE: We're continuing to streamline our range, so there are still plenty of discontinued items that have to go. Check them out HERE, and watch for more as we add them.
MOBILE USERS: Click the MENU button on the top banner to start shopping, or to search our products.
SOCIAL AQ: Follow our FACEBOOK, PINTEREST & INSTAGRAM pages to discover handy hints, tips and info.