EMAIL / ORDER CONFIRMATION ISSUES
We are currently seeing some order confirmation emails going straight to junk/spam folders - if you haven't received yours please check both of these folders and you might find our messages there. You can also log in and check MY ACCOUNT which lists all of your orders - once shipped, you can also find your tracking number here.
If you have paid for order by credit card and haven't seen any confirmation email, we are currently working on a glitch with our payment gateway that can mean your payment has gone through but no confirmation has been sent - we're usually sending these out a little later in the day so the email may not be immediate. Please do NOT place a second order if you're unsure: just send us a quick message and we'll look into it for you, and will resend your order info as needed.
WHERE'S MY PACKAGE?
We send every order via trackable Australia Post shipping. You will have received an email Shipping Confirmation which includes your tracking number - you can look this number up at www.auspost.com.au. Please do check to see if your item is still in transit before contacting us.
WHOLESALE ENQUIRIES / BULK DISCOUNTS
Please visit our FAQ's PAGE (Section 6) for more information before contacting us regarding wholesaling. AQ is NOT a wholesaler. We always offer the lowest possible prices everyday, which generally does not allow for additional discounting. Many essential oils/resins are already listed in bulk sizes, while other items may have quantity discounts listed as an option (sorry - we're unable to discount these any further).
Whether you're a private customer or a business, we offer a 5% discount for orders with an item value over $500 (not inc shipping) - this discount will be automatically applied on the cart page.
WHERE ARE WE? LOCAL PICKUP?
Aroma Queen is an online retailer of aromatherapy, incense and natural products, located near Bellingen in regional NSW. We do not have a shopfront to view products, so unfortunately are unable to offer local pickup for orders - sorry, no exceptions.
ORDER / DELIVERY QUERIES
All orders are shipped by Australia Post, usually within 24 hours of your order being placed and payment received. You will receive a confirmation email once your order has been placed, and again once your order has been shipped. If you do not receive your confirmation email shortly after placing an order, please contact us - do check your spam folder first.
If you're wanting to find out when your item should be delivered, your shipping confirmation email will include a tracking number - to look up the status of your delivery just enter this tracking number on Australia Post's website - www.auspost.com.au. If there's a problem beyond this, or with any items you've received, just get in touch.
Sorry, but we are unable to send samples of our products. All items are at their lowest prices everyday so this doesn't allow for the extra cost of sending samples.
AQ has specific charities that we regularly support, so are unable to make extra donations (cash or product) at this time. We're happy to share info on worthy causes via posts on our Facebook page - see the link below.
AQ ON FACEBOOK / PINTEREST / INSTAGRAM
We'd love you to join us by LIKING our Facebook page to keep up to date with news, new items, tips and competitions. You can also post thoughts and comments on our Facebook page - we do make an effort to read and respond to every message and note. Our Pinterest and Instagram pages showcase our products alongside helpful hints and tips, recipes and other useful info - our Pinterest boards are sorted by type so it's easy to follow only those that interest you.
PO Box 221
Urunga NSW 2455
Email: [email protected]
ABN 61 705 182 643