WHERE ARE WE? LOCAL PICKUP?
Aroma Queen is an online retailer of aromatherapy, incense and natural products, located near Bellingen in regional NSW. We do not have a shopfront to view products, so unfortunately are unable to offer local pickup for orders - sorry, no exceptions.
ORDER / DELIVERY QUERIES
All orders are shipped by Australia Post, usually within 24 hours of your order being placed and payment received. You will receive a confirmation email once your order has been placed, and again once your order has been shipped. If you do not receive your confirmation email shortly after placing an order, please contact us - do check your spam folder first.
If you're wanting to find out when your item should be delivered, and you have already received your shipping confirmation email, this should include a tracking number. To look up the status of your item just enter your tracking number on Australia Post's website - www.auspost.com.au. If there's a problem beyond this, or with any items you've received, just get in touch.
Sorry, but we are unable to send samples of our products. All items are at their lowest prices everyday so this doesn't allow for the extra cost of sending samples.
AQ has specific charities that we regularly support, so are unable to make extra donations (cash or product) at this time. We're happy to share info on worthy causes via posts on our Facebook page - see the link below.
WHOLESALE ENQUIRIES - 5% DISCOUNT FOR ORDERS OVER $500
Please note that we are NOT a wholesaler. We do our best to maintain the lowest possible prices everyday, which generally does not allow for additional discounting. Many essential oils and resins etc are already listed on the website in bulk sizing (sorry - we're unable to discount these any further, however if a larger size isn't listed please get in touch and we may be able to list it for you). Please visit our FAQ's PAGE for more information before contacting us regarding wholesaling.
Whether you're a private customer or a business, we are now offering a 5% discount for orders with an item value over $500 (not inc shipping) - this discount will be automatically applied on the cart page.
AQ ON FACEBOOK / PINTEREST / INSTAGRAM
We'd love you to join us by LIKING our Facebook page to keep up to date with news, new items, tips and competitions. You can also post thoughts and comments on our Facebook page - we do make an effort to read and respond to every message and note. Our Pinterest and Instagram pages showcase our products alongside helpful hints and tips, recipes and other useful info - our Pinterest boards are sorted by type so it's easy to follow only those that interest you.
PO Box 221
Urunga NSW 2455
Ph: (02) 6655 4950
Email: [email protected]
ABN 61 705 182 643