WHERE'S MY PACKAGE - COVID-19 DELAYS
We send every order as quickly as humanly possible via trackable Australia Post shipping, and always send an email with your tracking number. If you haven't received this email, check your spam or junk mail folders - you can also look up your order details on our MY ACCOUNT page once you are logged in.
To check on the status of your delivery, copy that tracking number and enter it at www.auspost.com.au.
Australia Post have advised that due to significant reductions in air freight capacity and other Covid related issues, there can be severe delays on the letter and parcel network, particularly to regional and rural communities. If your order hasn't arrived in the usual timeframe, it's usually just still in transit - checking it via their website above will usually confirm this so there's no need to contact us about it. If it is well past overdue (eg several weeks) you can lodge an enquiry with Australia Post using your tracking number, though we are finding that items almost always do arrive in this time - but they can still take longer than usual on some occasions.
We appreciate your patience over this difficult time, and are sure you can understand that once shipped there is little we can do to speed up your delivery.
WHOLESALE ENQUIRIES / BULK DISCOUNTS
Please visit our FAQ's PAGE (Section 6) for more information before contacting us regarding wholesaling. AQ is NOT a wholesaler. We always offer the lowest possible prices everyday, which generally does not allow for additional discounting. Many essential oils/resins are already listed in bulk sizes, while other items may have quantity discounts listed as an option (sorry - we're unable to discount these any further).
Whether you're a private customer or a business, we offer a 5% discount for orders with an item value over $500 (not inc shipping) - this discount will be automatically applied on the cart page.
WHERE ARE WE? LOCAL PICKUP?
Aroma Queen is an online retailer of aromatherapy, incense and natural products, located near Bellingen in regional NSW. We do not have a shopfront to view products, so unfortunately are unable to offer local pickup for orders - sorry, no exceptions.
Sorry, but we are unable to send samples of our products. All items are at their lowest prices everyday so this doesn't allow for the extra cost of sending samples.
AQ has specific charities that we regularly support, so are unable to make extra donations (cash or product) at this time. We're happy to share info on worthy causes via posts on our Facebook page - see the link below.
AQ ON FACEBOOK / PINTEREST / INSTAGRAM
We'd love you to join us by LIKING our Facebook page to keep up to date with news, new items, tips and competitions. You can also post thoughts and comments on our Facebook page - we do make an effort to read and respond to every message and note. Our Pinterest and Instagram pages showcase our products alongside helpful hints and tips, recipes and other useful info - our Pinterest boards are sorted by type so it's easy to follow only those that interest you.
PO Box 221
Urunga NSW 2455
Email: [email protected]
ABN 61 705 182 643